Frequently Asked Questions.

Frequently Asked Questions

What materials are your jewellery made of?
All my pieces are handmade using high-quality resin, pigments, stainless-steel findings, and silicone hooks. They’re lightweight, durable, hypoallergenic, and safe for sensitive skin.

Are the colours exactly as shown?
I do my best to represent colours accurately, but slight variations may occur due to lighting and screen settings. Each piece is unique because of its handmade nature.

Can I request a custom piece?
Yes! I love creating custom orders. Email me at info@katrezza.co.uk with your idea, and I’ll let you know what’s possible.

Do you offer gift packaging?
Yes – each item comes in beautiful branded packaging, perfect for gifting. Let me know at checkout if you’d like to include a personal message.

How do I care for my resin jewellery?

Avoid water, perfume, and extreme heat

Store in a cool, dry place away from direct sunlight

Wipe gently with a soft cloth to clean


How is the jewellery packaged?
All jewellery is packaged while I wear gloves to ensure cleanliness. Orders arrive in display packaging, and earrings include secure silicone stoppers.

Why don’t you model the jewellery yourself in photos?
For hygiene reasons, you will never see my jewellery worn in product photos (e.g., earrings in ears). All images show unworn pieces only.

Do you ship internationally?
Yes, I ship worldwide! Shipping costs and delivery times are calculated at checkout based on your location.

What is your return or exchange policy?
I want you to love your jewellery. If you’re not completely satisfied, please contact me within 14 days of delivery at info@katrezza.co.uk, and I’ll be happy to help with returns or exchanges. (Custom pieces are non-refundable.)

Still have questions?
Email me at info@katrezza.co.uk — I’m happy to help!

 

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How long does delivery take?

Orders are processed in 1–3 business days. UK delivery usually takes 2–5 working days via Royal Mail / Evri .

Can I return my order?

Yes, returns are accepted within 14 days of delivery. Items must be unworn and in their original packaging. Customers cover return postage.

How do I care for resin jewellery?

Keep pieces away from perfumes, lotions, and prolonged water exposure. Store in a dry place and wipe gently with a soft cloth.

Do you offer refunds?

Once we receive your return, refunds are processed within 3–5 working days back to your original payment method.

Do you offer exchanges?

Yes, you can exchange your item for another of the same value within 14 days of delivery. Please contact us first to arrange.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and most major debit/credit cards through Shopify Secure Checkout.

Is my payment secure?

Yes. All transactions are encrypted and processed securely via Shopify Payments.

Are all items handmade?

Yes! Every piece is handmade with care in the UK, so each one is unique.

Can I request a custom piece?

Yes, we love custom orders! Please contact me at info@katrezza.co.uk your ideas and I'll do our best to bring them to life.